Good Social Media Engagement While Social Distancing

By on   /   Blog, Brand Marketing, Education and Training, Interactive Media, Marketing, Social Media, Social Media Marketing, Strategy  
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Engaging brands on Twitter and Facebook and other various social media channels have a unique challenge when it comes to truly building community and support behind their brands.  Do brand managers monitoring their social media experience engage every tweet and post that mentions their name, product, service or industry? How appropriate is it to “chime in” on conversation streams with advice and “promotions?” And when is the line crossed from Good Social Media Practice to Something Dangerous? Below, we’ve put together four helpful tips to remember when it comes to being a good steward of your social media brand. While

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How Leaders Can Mitigate “That’s Not My Job”

By on   /   Blog, Brand Marketing, Marketing  
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“That’s not my job” Where did that phrase even come from? Now, I may be a “man of a certain age,” but when a company is building a customer-centric workforce, the words “That’s not my job” should NEVER cross a team member’s lips. Is this a by-product of downsizing? Corporate America has lost its sense of loyalty to its employees, forcing a loss of loyalty and pride of job from its employees.  Workers are carried along on the wave of “each man for himself”, afraid to extend a hand for fear of having it bitten. Whatever happened to the “One

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Social Reputation Management – SHOULD You?

By on   /   Blog, Education and Training, Social Media Marketing  

When it comes to SOCIAL media, I’m often asked by customers and peers alike “What can I do to really manage my brand’s reputation through social media?” (Yes, somewhat a redundant question, but I’ll get to that in another post…) Well, a lot of that answer depends on the circumstances in which your “reputation” finds itself.  In the case below, I had a conversation about a peer’s client wanting “Edit” reviews on FourSquare… Hmmmmm As always, I try to keep my advice “Above The Line” and beneficial to all parties, but the implications of what the client wanted to do

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