“That’s not my job” Where did that phrase even come from? Now, I may be a “man of a certain age,” but when a company is building a customer-centric workforce, the words “That’s not my job” should NEVER cross a team member’s lips. Is this a by-product of downsizing? Corporate America has lost its sense of loyalty to its employees, forcing a loss of loyalty and pride of job from its employees. Workers are carried along on the wave of “each man for himself”, afraid to extend a hand for fear of having it bitten. Whatever happened to the “One
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