We all want to be liked. We all want to be the coolest and we all care what others think of us. This is true in the corporate world, as well as in our personal lives. But how do you know when to take peers’ “advice” and when to ignore it? In a previous business life, I worked in retail. Fast-paced, exciting, challenging – and Brand centered. One day, a “Secret Shopper” came into our store, quietly sizing us up, checking our customer service skills and the overall shopping experience. His “findings” were then written into a not-so-nice blog post
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